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Refund Policy


We’re sorry to hear that! Our Peterra Kitchen team is dedicated to providing high-quality products. If you’re not satisfied with your purchase, we want to address your concerns. 

If you purchased Peterra Kitchen products directly on our website, please contact us at within 30 days of your purchase, providing us with your order number and the reason you are dissatisfied. Subject to approval, we will either refund the purchase price and respective sales tax (if applicable) or replace your purchase. Peterra Kitchen reserves the right to limit or refuse any refund or exchange.

If you purchased Peterra Kitchen products from one of our retail partners, unfortunately we’re not able to provide refunds or accept returns. No need to email us. Instead, please contact the store or website from which you made your purchase to obtain details about their refund policy.

And if you are dissatisfied in any way, we hope you’ll give us a second chance. Please share HERE your suggestions for how we can improve!